HUG User Guide

How to register, log in, use Lessons Learned & Q&A, and how admins manage invites/subscriptions.

Guide v1

Overview

HUG is a knowledge and collaboration portal for teams to share lessons learned, ask questions, and track subscriptions/access. This guide walks through common user and admin workflows.

Tip: If you can’t access a page, it’s usually due to role/access or subscription status. Contact an admin if you think your access is incorrect.

Registration

New users can register using the Registration page. During registration, you’ll provide basic information such as name, email, and company.

Steps

Open the Registration page and fill in the required fields.
Submit the form.
Your account may show as Self Registered or Pending until an admin sends an invite.

Important: Registration does not always mean you have full access immediately. In many cases, an admin must send an invite and/or assign access.

Login

What you might see

Invited: No — you may not have access until an admin invites you.
Accepted: Pending — invite was sent but acceptance is not recorded yet.
Active subscription — your access is valid within a date range.

Your Profile

Your profile typically includes your name, email, company, and optional description.

Keep your email accurate — it is used to match identity records and roles.
Admins may update your profile details if needed.

Lessons Learned

Lessons Learned help capture issues encountered in the field and how they were resolved. Each lesson should be written clearly so others can apply it.

Create a Lesson

Navigate to the Lessons Learned section.
Click Create.
Complete required fields such as Title, Description of the Issue, Path to Resolution, and Recommendations.
Upload supporting images if applicable (accepted file types are typically jpg/gif/png).
Select relevant dropdown fields (Equipment, Location, Processing Breakpoint, etc.) if present.
Submit the form.

Search and View Lessons

Use search to find lessons by title, equipment, site/location, topic, or supplier.
Open a lesson to read the full details and attachments.

Best practice: Write recommendations as bullet points and include concrete prevention steps that can be verified.

Q&A

Q&A allows users to ask questions and receive answers from others. It’s best suited for quick technical questions, procedural clarifications, or knowledge sharing.

Ask a Question

Go to the Q&A section.
Click Ask a Question.
Write a clear title and include details in the description.
Add tags if available to improve searchability.
You can also upload upto 3 images (accepted file types are typically jpg/gif/png).
Submit.

Reply / Participate

Open a question and post a reply.
Include references (spec section, doc number, procedure step) when relevant.
If you are unsure, state assumptions and ask clarifying questions.
You can also upload upto 3 images (accepted file types are typically jpg/gif/png).

Note: Do not share sensitive or restricted information in Q&A unless the system and your role allow it.

Subscriptions

Subscriptions determine whether a user’s access is active within a date range. Some pages/features may require an active subscription.

Subscription Statuses

Status	Meaning
Active	Access is valid now (within start/end dates and not canceled).
Expired	End date is in the past; access may be restricted.
Canceled	Subscription was canceled; access may be restricted immediately or per policy.
No subscription	No subscription record exists for the user.

Reminder: Subscription changes are managed by admins (start/end dates, cancel reason).

Troubleshooting

I can’t access pages / I get Unauthorized

Confirm your role allows access to the page.
Confirm you are invited and accepted.
Confirm you have an active subscription (if required by policy).

Invite shows “sent” but user still cannot access

Verify the user logged in after the invite was sent.
Verify email matches identity record (no typos, correct domain).
Admin can refresh invites or sync with identity DB if supported.

Roles not assigning

Role assignment may be restricted until invited+accepted are true.
Verify the identity user exists in the external Identity system.

Support

If you need help with access, roles, or subscriptions, contact your HUG administrator or your internal support team.

Include the user email, screenshot (if possible), and the action you attempted.